Organizational 'knowledge gaps' that have to be filled in ...

Effective knowledge management involves:

• connecting people with other knowledgeable people and with the knowledge that can enhance their work; 
• encapsulating the tacit knowledge, making it easier to transfer;
• identifying knowledge gaps; and
• implementing tools such as navigational tools, knowledge bases, filters, and groupware to enhance knowledge sharing.

What is the result?

• Improved decision-making.
• Retention of corporate memory. 
• Increased innovation. 
• Support for the conversion of information into knowledge.